Legal and policies
Complaints Procedure
Complaints are reviewed fairly by the independent owner.
Making a complaint
Email hello@itemledger.co.uk with “Complaint” in the subject or write to 40 Cromwell Road, Winchester, SO22 4AF, United Kingdom. Include your name, order reference, issue, relevant correspondence and preferred outcome.
Timescales
Complaints are normally acknowledged within one business day and a full response is normally provided within ten business days. If more time is needed, the reason and revised timeframe will be explained.
Escalation
As an independent sole trader, there is no separate internal appeals department. You may ask the owner to reconsider and explain why. Consumer disputes may be taken to an appropriate dispute-resolution provider or court. Data-protection complaints may be made to the ICO.
Contact
Questions may be sent to hello@itemledger.co.uk or posted to 40 Cromwell Road, Winchester, SO22 4AF, United Kingdom.
This business-specific draft is provided for transparency and has not been approved by a solicitor. Nothing in it removes or limits statutory consumer rights.
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